UK Financial services horizon scanners: complaints handling and contentious regulatory

We are pleased to present the latest editions of our Horizon Scanners for financial services complaints handling and contentious regulatory.

These horizon scanners summarise the key legal and regulatory developments, and include updates on:

• Consumer Duty, non-financial misconduct and diversity and inclusion
• trends in complaints handling, changes to the Financial Ombudsman Service fee structure and motor finance

The horizon scanners cover developments that may impact firms organisations in the next two years, as well as providing links to further information.

  Financial services complaints handling

  Financial services contentious regulatory

If you have any questions, or if you would like to discuss any of the topics in further detail, please do not hesitate to contact us.