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Despite a significant increase in usage of telemedicine services over recent years, much of the sector in the UK remains largely unregulated. This is in contrast to various EU jurisdictions. This fragmented regulatory landscape, combined with the impact of data protection laws and recent advancements in AI, presents various challenges to both public and private sector organisations wishing to implement or scale up the usage of telemedicine. Our legal insights report pieces together the legal and regulatory landscape surrounding telemedicine and discusses key issues for organisations to consider when trying to strike the right balance between business needs, compliance, patient protection and risk management. Contents: The increasing prevalence of digital consultations The UK regulatory landscape A European perspective – The Netherlands and Germany The increasing role of AI and telehealth Potential risks to patients The role of data protection laws The European Health Data Space and looking ahead View next "The increasing prevalence of digital consultations" > The materials on the Eversheds Sutherland website are for general information purposes only and do not constitute legal advice. While reasonable care is taken to ensure accuracy, the materials may not reflect the most current legal developments. Eversheds Sutherland disclaims liability for actions taken based on the materials. Always consult a qualified lawyer for specific legal matters. To view the full disclaimer, see our Terms and Conditions or Disclaimer section in the footer. 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Telemedicine service online video call for doctor to actively chat with patient via remote healthcare consultant software . People can use app to contact doctors for virtual meeting from home .

Telemedicine: How laws and regulation are shaping the future of telemedicine in the UK

April 09, 2024

United KingdomGermanyNetherlands

Telemedicine (or “telehealth”) broadly describes the delivery of healthcare services through remote means of communication – for example telephone or video GP consultations.

Despite a significant increase in usage of telemedicine services over recent years, much of the sector in the UK remains largely unregulated.

This is in contrast to various EU jurisdictions. This fragmented regulatory landscape, combined with the impact of data protection laws and recent advancements in AI, presents various challenges to both public and private sector organisations wishing to implement or scale up the usage of telemedicine.

Our legal insights report pieces together the legal and regulatory landscape surrounding telemedicine and discusses key issues for organisations to consider when trying to strike the right balance between business needs, compliance, patient protection and risk management.

The materials on the Eversheds Sutherland website are for general information purposes only and do not constitute legal advice. While reasonable care is taken to ensure accuracy, the materials may not reflect the most current legal developments. Eversheds Sutherland disclaims liability for actions taken based on the materials. Always consult a qualified lawyer for specific legal matters. To view the full disclaimer, see our Terms and Conditions or Disclaimer section in the footer.

Liz Fitzsimons

Partner

United Kingdom

Olaf van Haperen

Partner

Rotterdam, Netherlands

Dr. Tobias Maier

Partner

Munich, Germany

Ben Johnson

Senior Associate

United Kingdom

Robbert Santifort

Partner

Rotterdam, Netherlands

Rebecca Sherry

Principal Associate

United Kingdom

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© Eversheds Sutherland 2026. All rights reserved. Eversheds Sutherland is a provider of legal and other services operating through various separate and distinct legal entities. For further information about these entities and Eversheds Sutherlands' structure please see the Legal Notice page of this website.

Eversheds Sutherland is the name and brand under which the members of Eversheds Sutherland Limited (Eversheds Sutherland (International) LLP and Eversheds Sutherland (US) LLP) and their respective controlled, managed or affiliated firms and the members of Eversheds Sutherland (Europe) Limited and Eversheds Sutherland (Africa) Limited (each an "Eversheds Sutherland Entity" and together the "Eversheds Sutherland Entities") provide legal or other services to clients around the world. Eversheds Sutherland Entities are constituted and regulated in accordance with relevant local regulatory and legal requirements. The use of the name Eversheds Sutherland, is for description purposes only and does not imply that the Eversheds Sutherland Entities are in a partnership or are part of a global entity. The responsibility for the provision of services to the client is defined in the terms of engagement between the instructed firm and the client. For further information about these Eversheds Sutherland Entities and Eversheds Sutherlands’ structure please see the Legal Notices page of this website. For information on Konexo please also see the Legal Notices page of this website.

Telemedicine: How laws and regulation are shaping the future of telemedicine in the UK

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